Itemir User Agreement

1. Agreement and service provider

These terms form a binding agreement between you and Shenzhen Itemir Technology Co., Ltd. ("Itemir", "we", "us" or "our"). By creating an account, signing in, downloading or using a product, or placing an order, you agree to these terms and the Itemir Privacy Policy.

If you use the service for an organization, you represent that you have authority to bind that organization. You must be at least 18 or the age of legal majority where you live, or use the service with valid consent from a parent or legal guardian.

2. Accounts

Provide accurate information, keep your credentials confidential and promptly update information that changes. You are responsible for activity under your account unless it results from our breach. Tell us immediately at itemir@itemir.com if you believe your account or payment authorization has been compromised. We may require verification before changing account ownership or sensitive details.

3. Services and license

Itemir provides data recovery, repair, document, AI automation and system utility products, together with account, commerce and entitlement services. Features, supported systems and technical limits are described on the relevant product or checkout page.

Subject to these terms and payment of applicable fees, Itemir grants you a limited, non-exclusive, non-transferable, revocable license to install and use the purchased software or service for its intended purpose during the applicable entitlement period. The software is licensed, not sold.

4. Orders, prices and payment

The checkout page shows the selected product, plan, billing period, currency, price and payment provider before you submit an order. You authorize the selected provider to process the displayed amount and represent that you may use the chosen payment method. Taxes, foreign-exchange charges and provider fees may apply as disclosed by the provider or required by law.

An order is accepted when payment is confirmed and the entitlement is activated. We may reject or cancel an order affected by an obvious pricing error, fraud, legal restriction or provider failure; if we received funds for a cancelled order, we will return them through the original payment method.

5. Subscriptions and automatic renewal

A product renews automatically only when the checkout page clearly labels it as a subscription or auto-renewing plan and you complete the provider's authorization. At the end of each monthly, quarterly, yearly or other displayed period, the provider may charge the then-applicable renewal price until you cancel.

We will give notice of material price or plan changes as required by law. If required consent is not obtained, the changed renewal will not proceed. A failed charge may be retried within provider rules, and access may be suspended or end after the paid period expires.

6. Cancellation

You may cancel automatic renewal at any time from the Itemir account center or directly through PayPal or another payment provider where available. Cancellation stops future renewal charges but does not normally reverse a charge already completed. Your paid access remains available until the end of the current paid period unless a refund is granted or law requires otherwise. One-time plans end at the conclusion of the displayed term and do not renew automatically.

7. Refund policy

If an order is duplicated, charged without authorization, not activated after successful payment, or the purchased service has a material defect that we cannot remedy, contact itemir@itemir.com promptly with the order number. We will investigate and, when verified, repair, replace, credit or refund as required by applicable law.

Except where law requires otherwise, fees are non-refundable after digital entitlements have been activated and materially used, including use of recovery output, AI credits, storage or other consumed resources. A request based only on no longer needing the service does not guarantee a refund. Submit other refund requests within 14 days of payment; eligibility depends on usage, the reason for the request and applicable law. Approved refunds are returned to the original payment method. Cancelling renewal and requesting a refund are separate actions.

8. Your content and data

You retain rights in files and content you process. You grant Itemir only the limited permission necessary to transmit, temporarily process, store or troubleshoot that content when a feature or support request requires it. You are responsible for having the right to process the content and for maintaining appropriate backups. Our handling of personal information is described in the Itemir Privacy Policy.

9. Acceptable use

• Do not use Itemir to violate law, privacy, intellectual-property or contractual rights, or to access data or devices without authorization.
• Do not distribute malware, evade security controls, interfere with the service, overload infrastructure, scrape protected interfaces, or attempt to discover source code except where law expressly permits it.
• Do not resell, sublicense, share paid access outside the purchased seat limits, or use the service to build a competing product without written permission.
• Do not submit unlawful, deceptive, abusive or harmful content or use automated features to facilitate prohibited conduct.

10. Intellectual property and feedback

Itemir and its licensors own the software, sites, designs, trademarks, documentation and service technology, excluding your content. No rights are granted except the limited license stated above. If you voluntarily provide feedback, you permit us to use it without restriction or payment, without identifying you publicly.

11. Third-party services

Payment, identity, operating-system, cloud or other third-party services are governed by their own terms and privacy notices. Itemir is not responsible for a third party's independent service, but this does not limit responsibilities that cannot lawfully be excluded. PayPal credentials and funding information are entered with and processed by PayPal, not Itemir.

12. Availability and disclaimers

We aim to provide reliable products but cannot promise uninterrupted or error-free operation, compatibility with every device, or recovery or repair of every file. Results depend on device condition, overwriting, encryption and other factors outside our control. To the extent permitted by law, services are provided on an "as available" basis and implied warranties are excluded. Statutory consumer rights remain unaffected.

13. Limitation of liability

Nothing in these terms excludes liability for fraud, intentional misconduct, personal injury caused by negligence, or any liability that law does not allow us to limit. To the extent permitted by law, Itemir is not liable for indirect, incidental, special or consequential losses, lost profits or lost data. Our aggregate liability arising from a paid service will not exceed the amount you paid for that service during the 12 months before the event giving rise to the claim.

14. Suspension and termination

You may stop using the service at any time. We may suspend or terminate access when reasonably necessary for security, non-payment, serious or repeated breach, unlawful use, or discontinuation of a service. Where practical, we will give notice and an opportunity to remedy. Provisions that by nature should survive termination, including payment obligations, ownership, disclaimers and liability limits, remain effective.

15. Governing law and disputes

These terms are governed by the laws of the People's Republic of China, without regard to conflict-of-law principles. Please contact us first so we can try to resolve a dispute informally. If no resolution is reached, either party may bring the dispute before a court with jurisdiction at Itemir's domicile, except where mandatory consumer law gives you the right to use another court or forum.

16. Changes and general terms

We may update these terms to reflect service, security or legal changes. Material changes will be notified as required and apply prospectively. If any provision is unenforceable, the remaining provisions continue. A failure to enforce a provision is not a waiver. You may not transfer this agreement without our consent; we may transfer it as part of a merger, reorganization or sale with appropriate notice.

17. Contact

Service provider: Shenzhen Itemir Technology Co., Ltd. Support, cancellation, privacy and refund inquiries: itemir@itemir.com. Website: https://www.itemir.com.